How can we help you?

You can start using InterviewFi within minutes of signing up. Our intuitive onboarding process guides you through creating your first AI interview template with step-by-step instructions.

Simply sign up with your email, upload your job description or select from our template library, and you're ready to start conducting AI-powered interviews.

No complex setup, no downloads required – everything runs directly in your browser. Most users complete their first interview setup in under 5 minutes.

All you need is a web browser and an internet connection. InterviewFi is entirely web-based for maximum accessibility.

For candidates taking interviews, they'll need a device with a camera and microphone – this can be a laptop, desktop, tablet, or even a mobile device.

We support all major browsers including Chrome, Firefox, Safari, and Edge. No downloads, plugins, or special software installations are required for either recruiters or candidates.

Yes! We offer a generous free tier that includes credits upon signup. This allows you to fully experience InterviewFi's AI interview capabilities before purchasing any credits.

The free trial includes access to all core features: • AI-conducted interviews with natural conversation • Automated scoring and evaluation • HD video recording with transcription • Detailed candidate reports

No credit card is required to start your free trial.

No, candidates don't need to download anything. InterviewFi is completely browser-based, making it accessible to candidates anywhere in the world.

Candidates receive a unique interview link via email. They simply click to join, and the interview starts right in their browser.

Before the interview begins, we run automatic pre-interview checks for camera, microphone, and connection quality to ensure a smooth experience. Candidates can test their setup with a quick 30-second verification process.

Setting up your first AI interview is simple and takes less than 5 minutes:

1. Log into your recruiter dashboard 2. Create a Position with your job description — our AI can auto-extract skills and requirements 3. Configure interview settings: duration, complexity level, question types, and topics 4. Choose the interview type: standard video, live AI, hybrid, or AI-assisted 5. Generate shareable invite links or invite candidates directly via email

Our AI will automatically generate relevant questions based on your job requirements. You can also add custom questions, adjust skill weights, and set evaluation criteria from the position's interview configuration tab.

InterviewFi supports two distinct user roles, each with tailored features:

Candidate accounts are for job seekers who want to: • Take AI-powered practice interviews to sharpen their skills • Build and refine resumes using AI assistance • Access career coaching tools like cover letter generators, salary negotiation tips, and skill gap analysis • Track their interview history and performance analytics

Recruiter accounts are for hiring teams who want to: • Create positions and configure AI interviews for real candidates • Use 15+ AI hiring tools — resume screening, JD optimization, candidate matching, and more • Manage organizations, teams, and multi-stage hiring flows • View detailed evaluation reports, comparison matrices, and shortlist recommendations

You can sign up as either role, and your account type determines which dashboard and features you see.

Creating an organization is the first step for recruiters who want to hire as a team:

1. Sign up or log in to your recruiter account 2. Navigate to Organization Settings from the sidebar 3. Enter your organization name, website, and industry 4. Optionally, let our AI pull company details from your website URL automatically 5. Invite team members by email — they'll receive onboarding links

Once created, your organization becomes the hub for all hiring activity. Every position, interview, candidate, and credit is scoped to your organization for complete data isolation. You can also configure organization-wide settings like default interview language, evaluation strictness level, and branding.

InterviewFi supports a comprehensive range of interview and assessment types:

• Standard Video Interview — Candidates record responses to AI-generated questions asynchronously • Live AI Interview — A real-time conversational interview where our AI asks questions, listens, and generates adaptive follow-ups • Hybrid Video Interview — A human interviewer leads while AI assists with question suggestions, real-time translation, and automated scoring • AI-Assisted Interview (Copilot) — The recruiter conducts the interview with an AI copilot providing live answer validation, cheat detection, and suggested follow-ups • MCQ Assessment — Multi-format multiple-choice assessments with AI-generated questions • Aptitude Test — Cognitive ability and reasoning assessments • Case Study Assessment — In-depth scenario-based evaluations

All types include automated evaluation, detailed reports, and proctoring capabilities.

Yes, InterviewFi supports multi-role users. If you have both a candidate and recruiter account associated with the same email, you can switch between roles from your profile settings.

Your candidate data (practice interviews, resume, career tools) and recruiter data (organization, positions, hiring pipelines) are kept completely separate. Switching roles simply changes which dashboard and feature set you see.

This is especially useful for HR professionals who want to experience the platform from a candidate's perspective before rolling it out to their hiring pipeline.

Less than 2 minutes. Simply upload a job description or paste text, choose your settings, and our AI will generate tailored questions instantly.

You can also customize the question set before sending it to candidates. The entire process — from uploading a JD to sending the first candidate invite — typically takes under 5 minutes.

InterviewFi provides a guided onboarding flow tailored to your role:

For Candidates: 1. Complete your profile with skills, experience, and career goals 2. Upload or build your resume using our AI resume generator 3. Take a practice interview to familiarize yourself with the platform 4. Explore career tools — skill assessments, cover letters, interview prep guides

For Recruiters: 1. Create or join an organization 2. Set up your first position with a job description 3. Configure interview settings and AI evaluation criteria 4. Invite your first candidate and review the generated evaluation report

Both flows include contextual tooltips and a progress tracker so you never feel lost. You can also revisit onboarding from your settings at any time.

Our AI interviewer uses advanced natural language processing and machine learning to conduct human-like conversations. It asks questions, listens to responses via real-time speech-to-text transcription, and dynamically generates follow-up questions based on answers.

The AI adapts its questioning strategy using an adaptive difficulty algorithm. If a candidate answers well, difficulty increases; if they struggle, the AI adjusts to maintain a fair assessment. The system tracks performance signals, topic coverage, and conversation depth throughout the session.

All responses are analyzed across multiple dimensions — relevance, correctness, depth, clarity, and confidence — to produce a comprehensive evaluation score.

Absolutely! InterviewFi's AI is highly adaptable across industries and roles. Whether you're hiring software engineers, marketing managers, healthcare professionals, or customer service representatives, our AI can be configured with role-specific competencies, industry terminology, and evaluation criteria.

When you create a Position, you define: • Required skills with proficiency levels and weights • Interview topics and their importance • Question types — technical, behavioral, situational, or aptitude • Complexity levels — easy, medium, or hard • Evaluation strictness — supportive, balanced, or elite (FAANG-level)

The AI uses these configurations to generate tailored questions and evaluation rubrics specific to your role.

InterviewFi currently supports English as the primary platform language. For organizations with the multilingual entitlement enabled, additional languages are available for interviews, including Hindi, Tamil, Telugu, and European languages.

Multilingual features include: • Interview questions generated and spoken in the target language • Real-time speech-to-text in the candidate's language • Code-mixing support (e.g., Hinglish, Tanglish) where candidates naturally blend English with another language • Per-language TTS provider selection — choose between OpenAI, ElevenLabs, or Sarvam for optimal voice quality • Translation glossary to protect brand terms from being translated

Contact your account manager to enable multilingual interviews for your organization.

Our AI uses contextual understanding to generate intelligent follow-up questions. It analyzes the depth, completeness, and accuracy of each response in real-time.

The follow-up strategy adapts based on several factors: • If an answer is surface-level, the AI probes deeper with clarifying questions • If a candidate mentions specific experiences, the AI asks for concrete examples using the STAR method • The adaptive state tracks consecutive correct/incorrect answers and adjusts difficulty accordingly • Topic scores are monitored to ensure balanced coverage across all required competencies

After 10 questions, the system generates a compact conversation summary to maintain context without exceeding token limits, ensuring later questions remain highly relevant.

This adaptive questioning ensures consistent evaluation depth across all candidates while feeling natural and conversational.

Yes, you have complete control over interview content. InterviewFi offers multiple approaches to question management:

• AI-Generated Questions — Upload your job description and our AI generates relevant questions matched to your skill requirements • Question Bank — Build a reusable library of questions organized by skill, topic, and difficulty level • Custom Questions — Write your own questions with expected answer points and scoring rubrics • Position-Level Configuration — Set per-skill question counts, difficulty distribution, and topic weights

You can also configure: • Maximum time per question • Number of follow-up questions allowed • Question types (technical, behavioral, situational, aptitude) • Adaptive difficulty behavior

All question configurations are saved at the position level and reused across multiple interview sessions.

InterviewFi's AI evaluation uses a sophisticated multi-dimensional scoring system defined by configurable Evaluation Scoring Configs. Each response is assessed across dimensions like relevance, correctness, depth, clarity, structure, examples, and completeness — with per-question-type formulas that weight these dimensions differently.

For example, behavioral questions emphasize situation clarity, action ownership, impact results, and reflection learning. Technical questions prioritize correctness, practical application, and trade-off analysis. System design questions evaluate architecture quality, scalability, reliability, and security considerations.

The system also includes: • Anti-leniency calibration to prevent score inflation • Recommendation thresholds with override/downgrade rules • Time-band scoring that accounts for response duration • Proctoring penalty integration for trust score adjustments

All scores include detailed explanations and evidence citations from the transcript, giving recruiters full transparency into how each score was derived.

A Hybrid Video Interview combines the best of human judgment with AI capabilities. In this mode, a human interviewer leads the conversation while AI provides real-time assistance.

Key features include: • AI Question Suggestions — The AI recommends contextually relevant follow-up questions based on the conversation • Real-Time Translation — Live translation for multilingual interviews • AI Command Processing — Natural language commands to the AI assistant during the interview • Dual Scoring — Both human interviewers and AI independently score the candidate, producing a combined assessment • Post-Interview Debrief — AI generates a comprehensive debrief report comparing human and AI evaluations

Multiple interviewers can join as lead or panel members, each tracking their own questions asked, turns taken, and speaking time. This mode is ideal for senior-level hiring where human nuance matters but AI consistency is valued.

The AI-Assisted Interview, also called Copilot mode, is our most advanced interview format. It gives the human interviewer an AI co-pilot that works alongside them in real time.

Copilot capabilities include: • Question Suggestion Batches — AI generates contextual question suggestions based on the job requirements and conversation flow • Live Answer Validation — As the candidate responds, AI validates technical accuracy and flags potential issues • Recruiter Chat — A private chat panel where the recruiter can ask the AI questions about the candidate's responses • Periodic Cheat Detection — AI analyzes behavioral patterns for signs of dishonesty or external assistance • Cross-Round Context — When conducting multi-round interviews, the copilot loads context from previous rounds to avoid redundant questions • Post-Interview Report — A comprehensive AI-generated report with scores, analysis, and hiring recommendations

This mode is designed for teams who want to maintain full human control while leveraging AI for deeper, more consistent evaluations.

InterviewFi's adaptive difficulty engine dynamically adjusts question complexity based on real-time candidate performance:

• The system starts at a configured baseline difficulty (easy, medium, or hard) • After each response, the AI calculates a performance signal ranging from -1 (poor) to +1 (excellent) • Consecutive correct or incorrect answers shift the difficulty up or down respectively • The confidence-in-assessment metric determines when the AI has gathered enough data to make a reliable evaluation • A complete difficulty history is maintained for transparency

This approach ensures that strong candidates are appropriately challenged while struggling candidates are not overwhelmed. The result is a more accurate assessment of each candidate's true capability level, regardless of where they fall on the skill spectrum.

Recruiters can view the difficulty trajectory in the evaluation report to understand how the candidate performed across different challenge levels.

Yes, InterviewFi includes a post-answer edit feature that allows candidates to correct transcription errors or refine their responses after the speech-to-text captures their answer.

When this feature is enabled: • The candidate sees their transcribed answer with an option to edit • The original transcript is preserved as an immutable record for audit purposes • The edited version becomes the canonical text used for AI evaluation • Edit timestamps and duration are tracked for transparency

This feature is particularly valuable for: • Non-native speakers who may want to clarify phrasing • Technical interviews where STT may misinterpret jargon • Ensuring candidates are evaluated on what they meant, not on transcription artifacts

Recruiters can see both the original and edited versions in the evaluation report, along with the edit indicator.

AI Polish is a candidate-facing feature that helps refine transcribed responses for clarity and grammar without changing the substance of the answer. It is available during live AI interviews.

When a candidate uses AI Polish: • The AI rephrases the transcription for better grammar, structure, and clarity • The original meaning and technical content are preserved • Usage is rate-limited per interview session to prevent overuse • The usage count is tracked and visible to recruiters in the evaluation report

AI Polish is designed to level the playing field by ensuring that communication style or accent does not unfairly impact evaluation scores. The feature focuses on removing transcription noise while maintaining the candidate's authentic response.

For a seamless interview experience, InterviewFi pre-generates text-to-speech (TTS) audio for interview questions at scheduling time. This means candidates hear natural-sounding AI voices without any latency during the interview.

The TTS system supports: • Multiple voice options (e.g., 'nova' and others from OpenAI) • Per-language provider selection — organizations can choose OpenAI, ElevenLabs, or Sarvam for different languages • Pre-generated audio is stored securely in Google Cloud Storage with signed URLs • Audio generation timestamps are tracked for freshness

For live interviews, follow-up questions are generated and voiced in real time using the same TTS providers, maintaining a consistent voice throughout the conversation.

Our AI analyzes responses across multiple dimensions including technical accuracy, depth of knowledge, communication clarity, and problem-solving approach.

It uses advanced NLP and LLM models to provide objective, bias-reduced assessments. Each answer is scored individually, and the results are aggregated into a comprehensive capability report with per-skill breakdowns, overall scores, and AI-generated observations about the candidate's strengths and areas for improvement.

Interviews in InterviewFi follow a clear lifecycle with the following statuses:

• Draft — Interview is created but not yet ready for the candidate • Scheduled — Interview is configured and waiting for the scheduled time • Invited — Candidate has been sent an invitation link • In Progress — Candidate is actively taking the interview • Paused — Interview has been temporarily paused • Completing — Transitional state while evaluation is being generated (prevents duplicate processing) • Completed — Interview is finished and evaluation is available • Cancelled — Interview was cancelled by the recruiter • Expired — The interview link has passed its expiration date • Archived — Interview has been moved to archive storage

Recruiters can filter and sort interviews by status on the dashboard for quick pipeline management.

InterviewFi offers flexible scheduling options:

1. Direct Invite — Enter the candidate's email and name, choose a position, and send an invitation. The candidate receives a unique interview link via email. 2. Bulk Scheduling — Upload a CSV of candidates to schedule multiple interviews at once. 3. Calendar Integration — Use the built-in calendar to set specific time slots. Candidates can also respond to scheduling requests via the /candidates/respond endpoint. 4. Open Links — Generate a reusable interview link that multiple candidates can access (useful for high-volume screening).

For each interview, you can configure: • Expiration date for the invitation link • Interview duration and time limits • Browser mode (standard browser or Safe Exam Browser for high-security) • Whether to enable proctoring features

A Position is the central organizing unit for hiring in InterviewFi. It represents an open role within your organization and contains all the configuration needed to run consistent interviews.

A Position includes: • Job details — title, department, location (remote/hybrid/onsite), employment type, salary range • Candidate requirements — experience level, education, industry • Skills configuration — required skills with proficiency levels, weights, and question counts • Interview topics — what areas the AI should cover during the interview • Evaluation settings — strictness level (supportive, balanced, or elite) • Language settings — interview language and code-mixing preferences

Positions have their own lifecycle (open, closed, on_hold, draft) and can be published as public job listings with unique slugs on your /jobs page. Every interview is linked to a position, ensuring evaluation consistency across all candidates for the same role.

Yes! InterviewFi's Hiring Flow feature allows you to design multi-stage hiring pipelines that automatically guide candidates through sequential evaluation rounds.

With Hiring Flows, you can: • Define multiple stages — e.g., Resume Screening → Aptitude Test → Technical Interview → Cultural Fit → Final Round • Use AI Stage Suggestions — the platform recommends optimal stage sequences based on your position requirements • Auto-advance candidates who meet stage thresholds • Generate per-stage questions (charged per 30-question tier) • Track candidates through a Journey Synthesis view showing their progression across all stages • Configure different assessment types per stage (MCQ, video interview, case study, etc.)

Hiring Flows provide a complete, automated pipeline that reduces manual coordination while ensuring thorough candidate evaluation.

InterviewFi supports both conversational interviews and structured assessments, each serving different evaluation needs:

Interviews (Video/Live/Hybrid): • Open-ended responses evaluated by AI • Adaptive follow-up questions • Communication and confidence scoring • Ideal for senior roles and cultural fit evaluation

Assessments (MCQ/Aptitude/Case Study): • Multiple-choice and structured formats • AI-generated question banks with difficulty tiering • Timed sections with auto-submission • Free-flow writing evaluation for essay-type questions • Cognitive profile generation from aptitude results • Ideal for technical screening and high-volume filtering

Both types can be combined within a Hiring Flow to create comprehensive evaluation pipelines. Assessment results feed into the Hiring Intelligence system for cross-stage candidate comparison.

Hiring Intelligence is InterviewFi's AI-powered analytics engine that aggregates data across all stages of your hiring flow to produce comprehensive candidate profiles.

It includes: • Cross-stage performance aggregation — see how a candidate performed across interviews, assessments, and aptitude tests in one view • Cognitive profile generation — derived from aptitude test results, showing strengths in areas like logical reasoning, verbal ability, and numerical skills • Comparative rankings — automatic ranking of candidates within a position based on multi-dimensional scores • Detailed assessment reports — downloadable PDF reports with full score breakdowns, question-by-question analysis, and AI-generated recommendations

Hiring Intelligence computation is charged per candidate and provides recruiters with data-driven confidence in their hiring decisions.

InterviewFi includes a full offer management lifecycle integrated directly into your hiring pipeline:

Offer Creation: • Generate offers from templates, using AI, or manually • Configure compensation, benefits, start dates, and terms • Choose the tone — formal, warm, or startup casual

Approval Workflow: • Route offers through multi-step approval chains • Approvers can approve or reject with comments • Track approval status in real time

Offer Lifecycle: • Draft → Pending Approval → Approved → Released → Accepted/Declined • Support for negotiation workflows when candidates counter-offer • Automatic expiration for time-limited offers • Export offers as PDF, DOCX, or HTML • Track whether accepted candidates actually joined

All offer activity is tracked in an audit log for compliance and reporting.

Yes, InterviewFi provides highly configurable Evaluation Scoring Configs that control exactly how candidates are scored:

• Category Weights — Set the relative importance of different evaluation dimensions (must sum to 100) • Per-Question-Type Formulas — Define different scoring weights for technical, behavioral, and system design questions • Proctoring Penalty Rules — Configure point deductions for specific violation types (e.g., tab switching, face not detected) • Time-Band Scoring — Factor in response time relative to expected duration • Recommendation Thresholds — Define score ranges for hire/maybe/reject recommendations • Anti-Leniency Calibration — Prevent AI score inflation with calibration parameters

Scoring configs can be set at three levels: 1. Platform default (applies to all organizations) 2. Organization default (overrides platform for your org) 3. Role-specific (overrides org default for specific positions)

This layered system ensures consistent yet customizable evaluation standards.

Expert Review is a feature that allows human experts to review and validate AI-generated evaluations before final decisions are made.

The workflow: 1. An AI interview is completed and the evaluation report is generated 2. The interview is routed to a designated expert reviewer (senior recruiter, hiring manager, or subject matter expert) 3. The reviewer watches the interview recording, reads the transcript, and examines the AI scores 4. They provide their own assessment — confirming, adjusting, or overriding the AI's evaluation 5. Both AI and human scores are preserved in the final report for comparison

This hybrid approach gives organizations the efficiency of AI screening with the quality assurance of human judgment.

The AI Watched Interview is a unique mode where a human interviewer conducts the interview while the AI observes passively. The AI doesn't ask questions or intervene — it simply watches, listens, and generates a comprehensive evaluation report after the session ends.

This is different from Hybrid or Copilot modes: • No AI interruptions or suggestions during the interview • The human interviewer has complete control over the conversation flow • AI generates independent scores based on its analysis of the full conversation • Post-interview report compares the AI's assessment with any human scores provided

This mode is ideal for organizations that want to maintain their existing interview style while benefiting from AI-generated evaluation consistency and reducing bias in scoring.

InterviewFi provides a comprehensive suite of AI-powered career tools for candidates:

• Career Coaching — Personalized career advice and development plans • Cover Letter Generator — AI creates tailored cover letters for specific job applications • Interview Prep Guide — Role-specific preparation materials and tips • Mock Interview Debrief — Detailed analysis of your practice interview performance • Portfolio Review — AI feedback on your professional portfolio • Salary Negotiation — Data-driven salary insights and negotiation strategies • Skill Assessment — Identify your strengths and areas for improvement • Resume Builder — AI-assisted resume generation from your profile or LinkedIn data • Study Materials — Curated learning resources with AI chat for Q&A

All tools are accessible from the Candidate Dashboard and run on credits — the Credits page in your dashboard shows what each one costs.

Practice interviews let candidates prepare for real interviews in a risk-free environment:

1. Go to the Practice section from your candidate dashboard 2. Click 'New Practice Interview' 3. Choose a role, industry, and difficulty level 4. The AI conducts a full mock interview — asking questions, listening to your responses, and providing real-time adaptive follow-ups 5. After completion, receive a detailed debrief with scores, strengths, improvement areas, and specific feedback on each answer

Practice interviews use the same AI evaluation engine as real interviews, so the feedback you receive is directly applicable to your actual interview performance. You can take as many practice sessions as your credit balance allows, and track your improvement over time through the Analytics dashboard.

Yes, InterviewFi provides comprehensive tracking tools for candidates:

• Interview History — View all past interviews with dates, positions, and status • Progress Dashboard — Track your improvement across multiple practice sessions • Performance Analytics — Detailed charts showing score trends across dimensions like communication, technical depth, and confidence • Achievement System — Earn badges and milestones for completing interviews, improving scores, and mastering skills • Journey View — See your complete candidate journey across all stages of any hiring flow you're participating in

All data is accessible from your candidate dashboard and can be used to identify patterns in your performance and target specific areas for improvement.

After completing an interview, you can access your results in several ways:

1. Navigate to Interviews → select the completed interview → click 'View Evaluation' 2. Go to Results from the sidebar to see all completed evaluations 3. Check your email — you may receive a notification with a direct link to your results

Your evaluation includes: • Overall score and recommendation level • Per-question breakdown with individual scores and feedback • Dimension analysis (communication, technical accuracy, problem-solving, etc.) • Strengths and improvement suggestions • Full transcript of your interview

For assessment-type evaluations (MCQ, aptitude), you can also access a detailed PDF report from the results page.

The AI Resume Builder helps candidates create professional resumes using artificial intelligence:

• Generate from Profile — The AI creates a resume based on your InterviewFi profile information, skills, and experience • LinkedIn Import — Pull data from your LinkedIn profile to auto-populate resume sections • AI Chat — Interact with the AI to refine specific sections, adjust tone, or add content • Shareable Resume — Generate a public, shareable resume link that you can include in job applications

The resume builder uses natural language processing to craft compelling bullet points, optimize keyword usage for ATS systems, and ensure professional formatting. Each generation or chat interaction costs a small number of credits.

InterviewFi's Learn section provides candidates with curated study materials to prepare for interviews:

• Skill-Based Content — Browse materials organized by skill (e.g., JavaScript, System Design, Leadership) • Study Plans — AI-generated study plans tailored to your upcoming interview requirements • Study Material Folders — Organize your learning resources into custom folders • AI Chat — Ask questions about study materials and get instant, contextual explanations • Progress Tracking — Monitor which materials you've reviewed and how much time you've spent

Study materials are particularly valuable when you have an upcoming interview for a specific position — the system can recommend relevant content based on the job requirements and your identified skill gaps.

InterviewFi runs a comprehensive pre-interview setup to ensure everything works smoothly:

1. Lobby — Candidates land in a lobby page where they can review interview details, instructions, and time limits 2. System Check — Automatic verification of camera, microphone, speakers, and internet connection 3. Identity Photo Capture — An optional identity verification photo is taken and stored securely for recruiter review 4. Voice Baseline Recording — For proctoring-enabled interviews, a short voice sample is recorded as a reference for voice-match verification 5. Browser Compatibility — The system confirms the browser meets all requirements

If any checks fail, candidates receive clear troubleshooting instructions. For Safe Exam Browser (SEB) mode interviews, additional validation ensures the candidate is running the interview within the secure browser environment.

Yes, InterviewFi has a comprehensive notification system for candidates:

• Email Notifications — Receive invitations, reminders, and result announcements via email • In-App Notifications — A notification bell in the dashboard shows unread alerts • Push Notifications — Browser push notifications for real-time updates (opt-in) • Calendar Integration — Interview schedules appear in your built-in InterviewFi calendar

You can manage notification preferences from your Settings page, choosing which types of notifications you want to receive and through which channels.

Candidates also receive a notification when their evaluation is ready to view, when they earn achievements, and when they receive messages from recruiters.

InterviewFi provides a built-in messaging system for candidate-recruiter communication:

• Messages — Access the Messages section from your sidebar to view conversations with recruiters • Interview-Specific Chat — Some interviews include a chat panel for pre-interview questions • Scheduling Responses — Respond to interview scheduling requests with preferred time slots • Offer Responses — Accept, decline, or negotiate offers directly through the platform

All communications are logged and associated with the relevant interview or position for easy reference. This keeps your hiring-related conversations organized in one place instead of scattered across email threads.

Yes, if you initially signed up using Google, LinkedIn, or another social authentication provider, you can add a password to your account at any time.

Navigate to the Set Password page from your candidate settings. Once set, you'll be able to log in using either your social account or your email and password combination.

This is useful if you want a backup login method or if you prefer using email/password authentication in certain situations. Your social login will continue to work alongside your password.

InterviewFi provides 15+ AI-powered tools to streamline every stage of hiring:

Screening: • Resume Screener — Analyze and score resumes against job requirements • Bulk Resume Ranker — Rank up to 500 resumes simultaneously • Candidate Matcher — Match candidates to positions with compatibility scores • Multi-Position Matcher — Match one candidate across multiple open positions

Job Description: • JD Optimizer — Improve existing job descriptions for clarity and inclusivity • JD Generator — Create complete job descriptions from minimal input

Post-Interview: • Red Flag Checker — Identify potential concerns in interview responses • Candidate Scorecard — Generate comprehensive candidate scorecards

Decision Support: • Comparison Matrix — Side-by-side candidate comparison across all dimensions • Shortlist Recommender — AI-generated shortlist with justification • Decision Brief — Executive summary for final hiring decisions

Communication: • Feedback Writer — Draft professional candidate feedback • Offer Letter Generator — Create customized offer letters

Analytics: • Pipeline Optimizer — Optimize your hiring funnel efficiency • Market Intelligence — Industry benchmarks and talent market insights • Talent Pool Analyzer — Analyze your existing talent pipeline

The AI Resume Screener analyzes candidate resumes against your job requirements and generates detailed compatibility assessments:

1. Upload up to 10 resumes (or 500 with Bulk Resume Ranker) 2. Select the target position or paste job requirements 3. The AI extracts skills, experience, and qualifications from each resume 4. Each resume receives a compatibility score with detailed breakdown

The screening results include: • Overall match percentage • Skill-by-skill comparison against requirements • Experience level alignment • Red flags or gaps identified • Ranking relative to other screened candidates

Results are available within seconds and can be exported or used directly within your hiring flow. The exact credit cost per resume is shown on the Credits page in your dashboard and estimated before you run a screen.

InterviewFi offers two complementary AI tools for job descriptions:

JD Generator: • Create a complete job description from minimal input — just provide a job title and key requirements • AI generates all sections: responsibilities, requirements, benefits, company culture • Pull company information automatically from your organization's website URL • Regenerate individual sections without rebuilding the entire JD • Standardize raw JD text into structured, consistent format

JD Optimizer: • Upload or paste an existing job description • AI analyzes it for clarity, inclusivity, completeness, and keyword optimization • Receive specific suggestions for improvement with one-click application • Ensure compliance with best practices for job listing platforms

Both tools help create job descriptions that attract better candidates and improve your position's visibility on job boards.

InterviewFi provides comprehensive analytics at multiple levels:

Dashboard Analytics: • Active interviews and completion rates • Candidate pipeline overview • Credit usage and remaining balance • Recent activity feed

Position-Level Analytics: • Score distributions across all candidates • Question-type performance trends • Time-to-hire metrics • Drop-off rates at each stage

Organization Analytics: • Hiring velocity trends • Team member activity • Credit consumption patterns • Assessment completion rates

Reports: • Individual evaluation reports with full scoring breakdown • Detailed assessment reports (downloadable as PDF) • Comparison matrices for shortlisting • Pipeline optimization recommendations • Market intelligence benchmarks

All analytics are accessible from the recruiter sidebar and can be filtered by date range, position, team, and status.

InterviewFi supports full team management within organizations:

Inviting Members: • Navigate to Organization Settings → Team • Invite members by email — they receive onboarding links • Assign roles: admin, recruiter, or interviewer • Set position-level access permissions

Team Features: • Team members share the organization's credit pool • Interviewers can be assigned to specific interviews as panel members or leads • Activity tracking shows each member's contribution • Organization admins can manage member permissions and deactivate accounts

Organization Membership: • Members can belong to multiple organizations • Switch active organization via the organization selector in the header • Each organization maintains separate data, credits, and configurations • The 'last active org' is remembered for seamless login experience

Larger organizations can add more team members and positions — contact us if you need to expand your team.

The Comparison Matrix is an AI-powered tool that creates a side-by-side comparison of multiple candidates for the same position:

• Select 2 or more candidates who have completed interviews for a position • The AI generates a comprehensive matrix comparing scores across all evaluation dimensions • Each candidate's strengths and weaknesses are highlighted relative to the group • The matrix includes an overall ranking with justification

The credit cost scales with the number of candidates compared and is shown on the Credits page in your dashboard before you run it.

The Comparison Matrix is particularly valuable during final-round decision making, providing recruiters with an objective, data-driven framework for comparing candidates who all performed well. It works seamlessly with the Shortlist Recommender and Decision Brief tools for a complete decision workflow.

Recruiter Notes allow you to add private annotations to any candidate or interview:

• Add free-text notes to candidate profiles visible only to your organization's team • Tag notes with categories for easy filtering • Notes are timestamped and attributed to the team member who created them • Search across all notes to find specific feedback or observations

Notes are particularly useful for: • Capturing subjective impressions after reviewing an interview • Flagging candidates for follow-up actions • Documenting decisions for compliance and audit purposes • Sharing context with team members who will interview the candidate in later rounds

All notes remain private to your organization and are never visible to candidates.

Yes, recruiters have full access to interview recordings and transcripts:

• Video Playback — Watch the complete interview recording with synchronized transcript highlighting • Full Transcript — Read the entire conversation with speaker attribution (AI, candidate, human interviewer) • Timestamp Navigation — Click any transcript segment to jump to that moment in the video • Question-Level View — Review responses organized by question with individual scores • Conversation Analysis — See AI annotations for relevance, correctness, depth, and clarity per response

For hybrid and panel interviews, the recording captures all participants. Interviewers also have access to a dedicated Playback page.

Recordings are stored securely in Google Cloud Storage and subject to your organization's data retention policy (default 90 days for video, 2 years for transcripts).

Organizations on eligible plans can generate API keys for programmatic access to InterviewFi:

1. Navigate to the API Keys page from your recruiter sidebar 2. Click 'Create API Key' and give it a descriptive name 3. Select scopes: read, write, or admin 4. The key is displayed ONCE — copy and store it securely

Security features: • Only a sha256 hash is stored — the plaintext key is never persisted • A public prefix (e.g., 'ifk_a1b2c3d4') is stored for identification • Keys can be set to auto-expire on a specific date • Revoke keys instantly if compromised • Last-used timestamps help identify stale keys

API keys are organization-scoped, meaning they only access data within your organization. Rate limits apply based on your organization's entitlements.

AI Personas allow you to customize the interviewer personality and behavior for different interview contexts:

• Configure the AI's communication style — professional, friendly, challenging, or neutral • Set industry-specific terminology and contextual knowledge • Define how the AI introduces itself and structures the conversation • Customize follow-up question depth and probing behavior

Personas can be: • Organization-wide defaults that apply to all interviews • Position-specific overrides for different roles • Tailored to match your company culture and employer brand

For example, a startup might configure a casual, conversational persona, while an enterprise consulting firm might prefer a formal, structured interview style. The persona settings influence question phrasing, feedback tone, and overall interview atmosphere without affecting evaluation rigor.

The capability report is a comprehensive evaluation document generated after each interview. It includes:

• Overall and per-skill scores with visual breakdowns • A full transcript with timestamps for every question and response • AI observations about the candidate's strengths and areas for improvement • Follow-up question suggestions for subsequent interview rounds • A hiring recommendation based on the evaluation criteria you configured

All of this is available in a shareable PDF format, making it easy to distribute to hiring managers and team members for collaborative decision-making.

InterviewFi is pay-as-you-go — there are no subscription tiers to choose from. You simply buy credits and only pay for what you use, and every new account starts with free credits to try the platform.

• Candidates pay only for the credits they use — there's no platform fee for candidates. • Recruiter organizations pay a small flat monthly platform-access fee (billed in credits) for activation and usage rights — it doesn't add extra credits or features.

Exact rates can change over time, so we don't list specific prices here. Open the Credits page in your dashboard (or our Pricing page) for current, real-time pricing, credit packages, and the live cost of each action.

Credits are InterviewFi's universal currency for platform usage. Every AI feature, interview, and assessment consumes credits, with the cost scaling to how complex the action is — a quick lookup costs a fraction of a credit, while a full assessment or live copilot session costs more.

Exact per-action costs can change over time, so we don't list them here. The Credits page in your dashboard always shows the live, up-to-date cost of every action, and you'll see a real-time estimate before you confirm anything.

Credits are deducted only after successful processing — you're never charged for failed operations. Your credit balance is shared across your organization, and all team members draw from the same pool.

You can buy credits in pre-configured packages or as a custom amount, for both candidate and recruiter accounts, and larger orders unlock an automatic volume discount.

We don't list specific package sizes or prices here because they can change. The Credits page in your dashboard shows the current packages, prices, and any active volume discount before you check out.

All credit purchases are processed securely via Razorpay with support for multiple currencies (USD, INR, EUR, GBP, AUD, SGD, CAD).

Yes! Our Enterprise offering is designed for large organizations with high-volume hiring needs. Enterprise features include:

• Custom credit allocations with volume discounts • Unlimited positions and job descriptions • White-label interview reports with your branding • Dedicated account manager and SLA-backed support • SAML SSO integration for secure team access • Custom evaluation scoring configurations • Priority API access with higher rate limits • Annual usage reports and quarterly strategy reviews • Custom data retention policies • Multi-region data residency options

Enterprise pricing is tailored to your volume and requirements — contact our sales team for a custom quote. For current standard rates, see the Credits page in your dashboard.

InterviewFi processes payments through Razorpay, supporting a wide range of payment methods:

• Credit/Debit Cards — Visa, Mastercard, American Express, RuPay • UPI — Google Pay, PhonePe, Paytm, and other UPI apps • Net Banking — Major banks in India and internationally • Wallets — Various digital wallet providers • International Cards — All major international credit and debit cards

Supported Currencies: • USD (US Dollar) • INR (Indian Rupee) • EUR (Euro) • GBP (British Pound) • AUD (Australian Dollar) • SGD (Singapore Dollar) • CAD (Canadian Dollar)

All transactions are secured with industry-standard encryption and comply with PCI DSS requirements.

InterviewFi supports a flexible pricing override system that allows custom pricing at multiple levels:

1. Global Default — Platform-wide pricing applies to all organizations and users 2. Organization Override — Specific organizations can have custom pricing for any AI feature (e.g., lower resume screening costs for high-volume clients) 3. User Override — Individual users can have custom pricing that takes precedence over their organization's rates

The resolution order is: User Override → Organization Override → Global Default.

This system is managed by platform administrators and is typically used for: • Enterprise customers with negotiated pricing • Beta program participants testing new features at reduced rates • Partner organizations with special agreements

Users always see their resolved pricing when viewing credit cost estimates, so there's no confusion about what they'll be charged.

Each interview credit covers one complete AI-conducted interview session including:

• Up to 60 minutes of interview time • Unlimited AI-generated questions with adaptive follow-ups • HD video recording stored securely in the cloud • Automated speech-to-text transcription • Multi-dimensional AI scoring and evaluation • Detailed interview report with strengths and improvement areas • Data retention per your organization's policy

AI features beyond interviews cost a different number of credits depending on complexity — simpler actions cost less, premium ones cost more. Rather than list amounts that can change, we show the exact, live cost of every action on the Credits page in your dashboard, and a transparent estimate appears before you confirm any action.

Purchased credits do not expire — they remain in your account until you use them.

Bonus or promotional credits (such as signup or referral rewards) may have an expiration date, which is shown at the time they're issued.

You can always check your current balance and full transaction history on the Credits page in your dashboard. The credit ledger tracks every addition and deduction with timestamps and descriptions.

InterviewFi is usage-based, so there are no subscription plans to manage — you simply keep a credit balance and top it up when needed. From the Credits and Billing sections of your dashboard you can:

• View your current credit balance and usage • Purchase more credits or a credit package • View payment history and download receipts/invoices • Update your payment method

For recruiter organizations, billing is handled by organization admins and covers the whole org's shared credit pool. Recruiter orgs also pay a flat monthly platform-access fee (billed in credits) for usage rights — its current amount is shown on the Credits page.

If you're on a custom Enterprise agreement, please contact your dedicated account manager for any changes.

InterviewFi's refund policy covers the following scenarios:

• Failed Interviews — If a technical issue on our end prevents an interview from completing, the credits are automatically refunded to your balance • Duplicate Charges — If you're charged twice for the same purchase, contact support for an immediate refund • Credit Purchases — Unused credits can be refunded within 7 days of purchase if no credits from the package have been consumed

To request a refund: 1. Navigate to your billing history 2. Find the transaction in question 3. Click 'Request Refund' or contact us at support@linsible.com

Refunds are processed back to the original payment method and typically take 5-10 business days to appear.

Yes, InterviewFi supports multi-organization membership. A single user account can be a member of multiple organizations, each with potentially different roles and permissions.

How it works: • You're invited to organizations by their admins • Switch between organizations using the org selector in the header • Each organization has its own credit pool, positions, interviews, and settings • Your role may differ per organization (admin in one, recruiter in another) • The platform remembers your last active organization for quick access on login

This is useful for: • Consultants who work with multiple client organizations • Recruiters who manage hiring for multiple business units • Users who have both a personal organization and are members of their company's org

If you've forgotten your password, follow these steps:

1. Go to the Login page and click 'Forgot Password' 2. Enter your registered email address 3. You'll receive a password reset link via email 4. Click the link (valid for a limited time) 5. Enter and confirm your new password 6. You'll see a success confirmation page

Security measures: • Reset tokens are single-use and time-limited • Login attempts are tracked and rate-limited for security • After a successful reset, all active sessions on other devices are invalidated

If you don't receive the reset email, check your spam folder or contact support@linsible.com for assistance.

InterviewFi respects your right to data deletion. To request account deletion:

1. Go to your profile settings 2. Select 'Delete Account' at the bottom of the page 3. Confirm the deletion — this action is irreversible

Alternatively, you can submit a data export or deletion request through our Data Export Request system, which complies with GDPR requirements.

When you delete your account: • All personal data is permanently removed within 30 days • Interview recordings associated with your account are deleted • Anonymized analytics data may be retained for platform improvement • If you're an org admin, you must transfer ownership before deletion

For candidates, you can also request deletion of specific interview data without deleting your entire account.

InterviewFi supports 7 currencies for payments through our Razorpay integration:

• USD — United States Dollar • INR — Indian Rupee • EUR — Euro • GBP — British Pound Sterling • AUD — Australian Dollar • SGD — Singapore Dollar • CAD — Canadian Dollar

Pricing is canonically defined in USD and dynamically converted to your selected currency at the time of purchase. The converted amount is displayed clearly before payment confirmation.

Your currency preference is typically auto-detected based on your location but can be changed manually during checkout. All invoices and receipts display amounts in both your local currency and USD equivalent.

Your complete credit transaction history is available in the Credits section of your dashboard:

• View all credit additions (purchases, bonuses, refunds) and deductions (AI feature usage) • Each transaction includes: timestamp, type (purchase/usage/refund), amount, running balance, and description • Filter transactions by date range, type, or AI feature • See which specific AI feature consumed each credit (e.g., 'resume_screener', 'jd_optimizer', 'copilot_session') • Export transaction history for accounting purposes

The credit ledger maintains a precise audit trail with references to the specific interview, position, or feature run that triggered each transaction. This transparency helps organizations track ROI on their InterviewFi investment.

InterviewFi proactively alerts you when your credit balance drops below the configured threshold:

• A low-credit warning banner appears on your dashboard when your balance falls below 5 credits (configurable by admins) • You'll receive email notifications about the low balance • AI features display the required credit cost before execution, preventing unexpected deductions • If you attempt to use a feature that costs more than your remaining balance, the operation is blocked with a clear message showing your current balance and the required amount

To avoid interruptions: • Purchase a credit package to top up your balance • Organization admins can configure auto-purchase rules for seamless replenishment • Recruiter org admins should keep enough balance to cover the monthly platform-access fee

Credits are deducted only after successful processing — you're never charged for operations that fail.

Security is our top priority. InterviewFi employs enterprise-grade security measures including:

• Encryption at rest and in transit using industry-standard protocols • Rate limiting and DDoS protection on all API endpoints • Role-based access controls with organization-level data isolation • Comprehensive audit logging for all sensitive operations • Correlation IDs for full request traceability • Automated security event detection and alerting • Safe Exam Browser (SEB) support for high-security interview environments

Our security architecture uses multiple layers of authorization — from session-level checks to organization-scoped queries — ensuring that no user can access data outside their permitted scope. Every API route goes through mandatory authentication and authorization middleware.

InterviewFi includes a comprehensive AI-powered proctoring system to ensure interview integrity:

Detection Capabilities: • Face Detection — Monitors whether the candidate's face is visible throughout the interview • Tab Switch Monitoring — Tracks when candidates switch away from the interview tab • Multiple Face Detection — Alerts when additional people appear in frame • Voice Match Verification — Compares ongoing voice to the pre-interview baseline recording • Screen Recording Detection — Identifies attempts to screen-record the session • Copy-Paste Detection — Monitors for clipboard activity during the interview

Proctoring Events: • All events are logged with timestamps and severity levels • Events are aggregated into a trust score that factors into the final evaluation • Configurable penalty points per event type via Evaluation Scoring Configs • Critical events (e.g., sustained face absence) can automatically flag an interview for review

For maximum security, interviews can be configured to run in Safe Exam Browser (SEB) mode, which locks down the entire desktop environment.

Safe Exam Browser (SEB) mode is the highest security option for InterviewFi assessments. It requires candidates to take the interview within a locked-down browser environment that prevents:

• Switching to other applications or browser tabs • Taking screenshots or screen recordings • Accessing clipboard, copy-paste, or printing functions • Opening developer tools or browser extensions • Using virtual machines or remote desktop software

How it works: 1. Recruiters enable SEB mode when configuring the interview 2. A SEB configuration is generated with unique keys for the specific interview 3. Candidates must download and install Safe Exam Browser (free, cross-platform) 4. The interview link launches directly in SEB, locking the candidate's environment 5. Session validation ensures the correct SEB configuration throughout

SEB mode is recommended for high-stakes assessments, certification exams, and regulated industries where exam integrity is critical.

Yes, InterviewFi is built with GDPR compliance at its core. We provide:

• Data Processing Agreements (DPA) — Available for all business customers • Right to Erasure — Candidates can request complete data deletion; processed within 30 days • Data Portability — Export all your data in standard formats at any time through our Data Export Request system • Transparent Data Policies — Clear documentation of what data we collect, why, and how long we retain it • Consent Management — Explicit consent collection for data processing • Data Minimization — We only collect data necessary for platform functionality

Additionally: • Organization-level data isolation ensures complete separation between tenants • Audit logs track all data access and modifications • Configurable data retention policies let you control how long data is stored • Automated data lifecycle management for compliance

InterviewFi uses a strict multi-tenancy architecture to ensure complete data isolation between organizations:

• Every recruiter-scoped data record includes an organizationId field • All database queries are automatically scoped to the requesting user's organization • API routes use organization context middleware that resolves and enforces the active organization on every request • Cross-organization data access is architecturally impossible — queries without organization filters are rejected at the code level

Organization resolution follows a priority chain: 1. Explicit x-org-id header 2. Active organization cookie 3. User's last active organization 4. User's organization memberships

This means even if a user belongs to multiple organizations, they can only access data for their currently active organization. Stale organization pointers are handled automatically.

InterviewFi uses a combination of secure cloud services for data storage:

• Database — MongoDB Atlas with encryption at rest, hosted in secure cloud regions • Video Recordings — Google Cloud Storage (GCS) with signed URLs for secure, time-limited access • Identity Photos & Voice Baselines — GCS with restricted access policies • Application Hosting — Deployed on Vercel with edge network distribution

Data Retention: • Organizations can configure custom retention policies through the storagePolicy setting • Default retention periods, archive timelines, and storage quotas are configurable per organization • Overage costs for storage beyond nominal allocations are transparently billed

For enterprise customers, we offer regional data residency options and custom retention policies to meet specific regulatory requirements. Contact our sales team for details.

Data retention in InterviewFi is configurable at the organization level through storage policies:

Default Retention: • Interview data is retained according to your organization's configured dataRetentionMonths setting • After the retention period, data is archived (not immediately deleted) • Archived data is retained for an additional configurable period before permanent deletion

Configurable Parameters: • Data retention months — how long active data is kept • Archive after months — when data moves to archive storage • Nominal storage allocation — base storage included with your account • Overage cost — per-GB cost for storage beyond your allocation

Manual Controls: • Recruiters can manually delete or archive specific interviews at any time • Candidates can request deletion of their data per GDPR requirements • Organization admins can set automated cleanup policies

All deletion operations are logged in the audit trail for compliance.

InterviewFi supports multiple authentication methods to accommodate different organizational security requirements:

• Email/Password — Standard authentication with secure password hashing • Google OAuth — Sign in with Google accounts • LinkedIn OAuth — Sign in with LinkedIn profiles • SAML SSO — enterprise single sign-on integration (available to eligible organizations) • Magic Links — Passwordless email-based authentication

Security Features: • Rate-limited login attempts to prevent brute force attacks • Login attempt tracking with IP and device information • Session management with secure cookie handling • Password reset with time-limited, single-use tokens • Email verification for new accounts

For organizations requiring SAML SSO, InterviewFi supports standard SAML 2.0 providers (Okta, Azure AD, OneLogin, etc.). The SAML callback handles attribute mapping and automatic account provisioning.

Yes! InterviewFi supports organization-level branding customization to create a cohesive candidate experience:

Branding Options: • Primary and Secondary Colors — Set your brand colors that appear throughout the interview interface • Company Logo — Upload your logo to appear on interview pages and reports • Brand Intro Video — Add a custom welcome video that plays before the interview begins • Welcome Interstitial — Customize the welcome screen candidates see before starting • Completion Note — Add a branded thank-you message shown after interview completion

Branding applies to: • The candidate-facing interview lobby and player • Email notifications sent to candidates • Evaluation reports shared with candidates • Public job listing pages (/jobs) • Offer letters generated through the platform

Manage your branding settings from the Branding section in your recruiter dashboard. White-label report options are available to eligible organizations.

The Brand Intro Video feature lets you add a custom welcome video to your interview experience:

1. Navigate to Recruiter Dashboard → Branding 2. Upload your intro video (supported formats: MP4, WebM; max 2 minutes recommended) 3. The video will play automatically in the interview lobby before the candidate begins

Best practices for intro videos: • Keep it under 2 minutes for optimal candidate experience • Include a brief company introduction and role overview • Explain what to expect during the AI interview • Welcome the candidate and set a positive tone • Use your brand colors and visual identity for consistency

The intro video is optional — interviews work perfectly without one. But it significantly improves the candidate experience and reinforces your employer brand, especially for high-volume hiring where personal touchpoints are limited.

Yes, InterviewFi provides customizable welcome and completion screens:

Welcome Interstitial: • Displayed after the lobby and before the interview begins • Include custom messaging, instructions, and encouragement • Show your company logo and brand colors • Add specific instructions relevant to your interview process

Completion Note: • Shown after the candidate submits their final answer • Thank the candidate and set expectations for next steps • Include timeline for feedback or results • Add links to your careers page or company resources

Both screens inherit your organization's branding configuration (colors, logo) automatically. You can customize the text content from the Branding settings in your recruiter dashboard.

Candidate-facing headers throughout the interview also display your organization's brand elements via the CandidateBrandHeader component.

InterviewFi supports public job listings at /jobs that showcase your open positions with your branding:

• Each position with status 'open' and isPublic set to true gets a public listing • Positions are accessible via unique slugs (e.g., /jobs/senior-software-engineer) • Listings display your organization's branding (logo, colors) • Job details include responsibilities, requirements, benefits, and company culture sections • Candidates can apply directly through the listing page

Public job listings are SEO-optimized and can be shared on social media, job boards, and your company website. The listing pages automatically pull information from your position configuration, so they stay in sync with your interview settings.

This feature is included at no extra cost for all recruiter accounts and provides a professional employer brand experience.

Yes, InterviewFi supports customizable email templates for candidate communications:

• Interview Invitations — Customize the email candidates receive when invited to an interview • Reminders — Personalize follow-up reminder emails • Result Notifications — Tailor how evaluation results are communicated • Offer Letters — Full template customization for offer communications • Scheduling Confirmations — Customize confirmation emails for scheduled interviews

Email templates support: • Dynamic variables (candidate name, position title, interview date, company name) • Your organization's branding (logo, colors) • Custom subject lines and body content • HTML formatting for rich emails

Email templates are managed from the organization settings and all sent emails are tracked in the EmailLog for deliverability monitoring and audit purposes.

InterviewFi offers three evaluation strictness levels that control how rigorously the AI scores candidate responses:

• Supportive — Lenient scoring that emphasizes effort and potential. Best for junior roles, internships, and high-volume screening where you want to cast a wide net. • Balanced — Standard scoring that provides fair, objective assessment. Recommended for most hiring scenarios. • Elite — FAANG-level strict scoring with high expectations for depth, accuracy, and articulation. Ideal for senior roles at competitive companies.

Strictness can be configured at multiple levels: 1. Organization Default — Set in Organization Settings → applies to all positions 2. Position Override — Set per position → overrides the org default for that role

The strictness level influences: • Score thresholds for recommendation categories • Depth expectations for follow-up questions • Anti-leniency calibration parameters • How partial or surface-level answers are penalized

This ensures your evaluation standards match your organization's hiring bar.

Yes, organizations with multilingual interviews enabled can configure a Translation Glossary:

• Add up to 50 brand terms, product names, and industry jargon that should not be translated • Terms are injected into the translation prompt as a do-not-translate list • Ensures brand consistency across translated interview content

Examples of glossary terms: • Product names (e.g., 'InterviewFi', 'Copilot') • Company-specific terminology • Industry acronyms and regulated language • Technical terms that lose meaning when translated

The glossary is configured in Organization Settings and applies to all interviews using the translation service. This prevents awkward or incorrect translations of terms that candidates and interviewers need to recognize in their original form.

Organizations with multilingual interviews can customize which text-to-speech (TTS) provider is used for each interview language:

Available TTS Providers: • OpenAI — Default provider with natural-sounding English voices • ElevenLabs — Superior quality for Hindi, European languages, and premium voice options • Sarvam — Optimized for Indian regional languages like Tamil and Telugu

Configuration: 1. Navigate to Organization Settings 2. Find the TTS Provider by Language setting 3. Map each BCP-47 language code to your preferred provider 4. Leave unmapped languages to default to OpenAI

This per-language configuration ensures candidates hear the most natural-sounding AI voice for their interview language. For example, you might use Sarvam for Tamil interviews while keeping OpenAI for English sessions.

The setting applies to both pre-generated question audio and real-time follow-up question speech during live interviews.

Yes, InterviewFi provides a comprehensive webhook system for real-time event notifications:

Webhook Events: • Interview completed — triggered when a candidate finishes an interview • Evaluation ready — triggered when AI scoring is complete • Candidate status change — triggered when a candidate moves through pipeline stages • Offer response — triggered when a candidate accepts, declines, or negotiates an offer • Assessment completed — triggered when an assessment session is finished

Configuration: • Set webhook endpoints from the Integration settings or via API • Configure which events trigger notifications • Webhook payloads include full event context in JSON format • Retry logic with exponential backoff for failed deliveries • Event logging for debugging and auditing

Webhooks are available to eligible recruiter organizations, enabling you to build custom automation workflows triggered by InterviewFi events.

Yes! InterviewFi provides a comprehensive REST API for programmatic access to the platform. With the API, you can:

• Create and manage positions and interview configurations • Schedule interviews and send candidate invitations • Retrieve evaluation scores, transcripts, and reports • Manage candidates, teams, and organization settings • Trigger AI features (resume screening, JD optimization, etc.) • Listen for events via webhooks • Manage credits and view transaction history

API Authentication: • API keys are org-scoped with configurable permissions (read, write, admin) • Keys use SHA-256 hashing — plaintext is never stored • Rate limits are based on your organization's entitlements

API endpoints follow RESTful conventions with JSON request/response bodies. The API supports all features available in the web dashboard, making it suitable for building custom integrations, internal tools, and automated hiring workflows.

InterviewFi connects with various third-party services through its Integration Connections system:

Available Integrations: • ATS Platforms — Connect your existing Applicant Tracking System for bidirectional candidate syncing • Calendar Services — Sync interview schedules with Google Calendar, Outlook, and other calendar providers • Communication Tools — Slack and Microsoft Teams notifications for interview events • SAML Identity Providers — Okta, Azure AD, OneLogin for SSO • Cloud Storage — Google Cloud Storage for secure media file management

Integration Setup: 1. Navigate to Settings → Integrations 2. Select the integration provider 3. Follow the OAuth or API key authentication flow 4. Configure data mapping and sync preferences 5. Test the connection with a sample data exchange

Each integration connection is organization-scoped and can be managed independently. New integrations are added regularly based on customer feedback.

Absolutely! InterviewFi is designed to complement your existing hiring process:

• Embed interview links in your candidate communications from any ATS or email system • Use webhooks to trigger actions in your existing tools when interview events occur • Import candidates via CSV upload or API for bulk scheduling • Export evaluation data in standard formats for your BI and reporting tools • Use our public API to build custom workflow automations

Common integration patterns: 1. ATS receives application → API creates InterviewFi interview → webhook sends results back to ATS 2. Recruiter sends invite from InterviewFi → candidate completes interview → evaluation appears in both InterviewFi and ATS 3. Hiring Flow stages map to your existing pipeline stages with automatic progression

Our customer success team can help design the optimal integration architecture for your organization's specific tools and processes.

InterviewFi provides built-in calendar functionality for both candidates and recruiters:

For Recruiters: • The Calendar page shows all scheduled interviews in a visual calendar view • Calendar events track interview type, candidate, position, and status • Export events to Google Calendar or Outlook via standard calendar formats

For Candidates: • Your interview schedule appears in the candidate Calendar page • Upcoming interviews are highlighted with reminders • Respond to scheduling requests from recruiters

For Interviewers (Panel Members): • View your assigned interview schedule • See upcoming evaluation deadlines

Calendar integration works through CalendarEvent records that are automatically created when interviews are scheduled. The system also handles timezone conversion so all participants see correct local times.

InterviewFi uses LiveKit as its real-time communication infrastructure for live interview modes (Live AI, Hybrid, AI-Assisted):

• LiveKit provides low-latency audio and video streaming between candidates and interviewers • Live Rooms are created for each interview session with unique room identifiers • The integration handles token generation, room management, and participant tracking • Audio streams are processed in real-time by our Speech-to-Text proxy service

Technical Architecture: • A separate STT proxy service (running on port 8081) handles real-time audio transcription • LiveKit webhooks notify the platform of participant join/leave events • Recording is handled automatically with cloud storage upload • The LiveRoom model tracks session state, participants, recording status, and chat history

This infrastructure is fully managed — recruiters and candidates simply join the interview through their browser, and all real-time communication is handled seamlessly.

Yes, InterviewFi provides multiple data export options:

In-Platform Exports: • Evaluation reports can be downloaded as PDF files • Detailed assessment reports include full score breakdowns and AI analysis • Credit transaction history can be exported for accounting • Candidate data can be exported in standard formats

Data Export Requests: • Submit formal data export requests through the platform • Exports include all data associated with your organization • GDPR-compliant exports for candidates requesting their personal data • Export status tracking with download links when ready

API Access: • Use the REST API to programmatically retrieve any data • Build custom reports using your own BI tools (Tableau, Power BI, Looker, etc.) • Webhook payloads provide real-time data for event-driven reporting

All exports respect organization-level data access controls and are logged in the audit trail.

InterviewFi uses Inngest for orchestrating background workflows and event-driven tasks:

• Interview Scheduling — When an interview is scheduled, Inngest handles the async workflow of generating questions, pre-generating TTS audio, and sending candidate notifications • Assessment Generation — Aptitude tests and MCQ assessments use Inngest to generate questions asynchronously without blocking the UI • Evaluation Processing — Post-interview evaluation can be orchestrated through Inngest for reliable, retry-safe execution

For local development, the Inngest CLI dev server (localhost:8288) processes events. In production, events are routed to the Inngest cloud service with proper event keys.

This integration is transparent to end users — it simply ensures that background operations like question generation and email delivery happen reliably, with automatic retries if any step fails.

If you're experiencing camera or microphone issues, try these steps:

1. Check Browser Permissions — Ensure your browser has permission to access camera and microphone. Look for the camera/lock icon in the address bar and click to verify permissions. 2. Close Other Apps — Other applications (Zoom, Teams, etc.) may be using your camera or microphone. Close them and try again. 3. Try a Different Browser — Chrome is recommended for the best experience. Try switching if you're on another browser. 4. Check Device Settings — Verify your camera and microphone are enabled in your operating system's privacy settings. 5. Test Hardware — Use your operating system's camera app to verify hardware is working. 6. Refresh the Page — Sometimes a simple page refresh resolves temporary permission issues. 7. Clear Browser Cache — Cached permissions can sometimes cause conflicts.

InterviewFi runs pre-interview system checks that verify your devices before the interview starts. If checks fail, you'll see specific troubleshooting guidance for each issue.

If problems persist, contact support@linsible.com with your browser version and operating system details.

If the interview page is not loading properly:

1. Check Your Internet Connection — Ensure you have a stable internet connection. Live AI interviews require a minimum of 2 Mbps upload and download. 2. Try a Different Browser — We recommend Chrome, Firefox, Safari, or Edge (latest versions). Avoid Internet Explorer. 3. Disable Browser Extensions — Ad blockers, VPNs, and security extensions can interfere with the interview platform. Try disabling them temporarily. 4. Clear Cache and Cookies — Clear your browser's cache and cookies, then try again. 5. Check the URL — Ensure you're using the correct interview link. Links are case-sensitive and may expire after their scheduled date. 6. Try Incognito/Private Mode — This eliminates extension and cache issues simultaneously.

If you're seeing a specific error message, note the error code and contact support@linsible.com for immediate assistance. Include your interview ID (found in the URL) to help us diagnose the issue quickly.

Yes, InterviewFi is designed to handle network interruptions gracefully:

• Auto-Save — Your progress is saved automatically throughout the interview. Every answer and conversation entry is persisted in real-time. • Resume from Where You Left Off — If your connection drops during a live interview, simply refresh the page or re-click your interview link. The system will detect your existing session and resume from the last saved state. • Interview Pause — Interviews that detect a prolonged disconnection are automatically paused (not cancelled) so you can resume later. • Grace Period — There's a configurable grace period before a disconnected session is automatically completed.

For standard (async) video interviews: • Previously recorded answers are preserved • You can continue from the next unanswered question

If you're unable to resume, contact your recruiter or email support@linsible.com with your interview ID. Recruiters can reset the interview status if needed.

If you're noticing transcription inaccuracies during your interview, here are some tips to improve accuracy:

During the Interview: • Speak clearly and at a moderate pace • Use a good quality microphone — headset microphones typically outperform laptop built-in mics • Minimize background noise — close windows, turn off fans, and use a quiet environment • Avoid speaking too close to or too far from the microphone

After Speaking: • Use the Edit Transcript feature (if enabled) to correct any STT errors before submission • The AI Polish feature can help clean up transcription artifacts • Both original and edited versions are preserved — recruiters see the corrected version

For Technical Jargon: • The STT system is optimized for professional and technical vocabulary • If a specific term is consistently misheard, spell it out or use it in full context • Code-mixing (mixing English with another language) is supported for multilingual interviews

The AI evaluation system is trained to handle typical transcription artifacts and focuses on the substance of your answer rather than exact wording.

The 'Insufficient Credits' error means your account doesn't have enough credits to perform the requested AI operation.

What to do: 1. Check your current balance on the Credits page in your dashboard 2. Compare it to the cost of the feature you're trying to use, which is displayed before execution 3. Purchase additional credits or a credit package

The exact, live cost of every action is shown on the Credits page, so you always know what an operation will cost before you run it.

Important notes: • Credits are shared across your organization — another team member's usage may have depleted the pool • The system performs a pre-flight credit check before starting any AI operation • You're never charged for operations that fail after starting — credits are deducted only on success

Organization admins can purchase credits on behalf of the team from the billing section.

Feature access in InterviewFi is governed by several factors:

Role-Based Access: • Candidate features are only available to accounts with the candidate role • Recruiter features require the recruiter role and active organization membership • Admin features require superadmin privileges • Some features require specific organization roles (admin vs recruiter vs interviewer)

Entitlements: • Some features (such as SAML SSO, expert reviews, and API keys) may require a specific entitlement for your organization • The Feature Management system lets administrators enable or disable features per organization • Feature flags control the rollout of new capabilities

Organization Settings: • Multilingual features require the multilingualEnabled setting to be turned on • Some AI features may be disabled by your organization admin

If you believe you should have access to a feature but don't: 1. Check your current role in profile settings 2. Verify your organization membership is active 3. Ask your organization admin about feature enablement 4. Contact support@linsible.com if the issue persists

When an interview link shows 'Expired', it means the invitation has passed its scheduled validity window. Expired interviews cannot be accessed by candidates.

What to do: • Contact your recruiter and ask them to extend the deadline or send a new invitation • The recruiter can update the interview status from 'expired' back to 'invited' and set a new expiration date • A new interview link will be generated if the original is reset

For Recruiters: • Navigate to the interview in your dashboard • Update the expiration date to extend the window • Resend the invitation email to the candidate • Alternatively, create a new interview for the same candidate and position

To avoid expiration issues: • Set reasonable deadlines (we recommend at least 7 days) • Send reminder emails before the deadline • Use the notification system to alert candidates about upcoming expirations

Video quality depends on several factors. Here's how to optimize:

Network: • Use a wired ethernet connection if possible — it's more stable than WiFi • Ensure at least 2 Mbps upload and download speed • Close bandwidth-heavy applications (streaming, large downloads) • Avoid shared networks with heavy concurrent usage

Hardware: • Use an external webcam for better quality if your built-in camera is low resolution • Ensure adequate lighting — face a window or use a desk lamp • Position the camera at eye level for the best angle

Browser: • Use the latest version of Chrome for optimal WebRTC performance • Close unnecessary tabs to free up system resources • Disable hardware acceleration if experiencing frame drops (Chrome Settings → System)

Environment: • Use a clean, non-distracting background • Avoid backlighting (don't sit with a bright window behind you)

Note: The AI evaluation focuses primarily on your spoken responses and transcript, not video quality. A lower video quality will not negatively impact your interview scores.

If you're having trouble with Safe Exam Browser mode:

Setup Issues: 1. Download SEB from the official website (safeexambrowser.org) — ensure you get the correct version for your OS 2. Install SEB with administrator privileges 3. Click the interview link — it should automatically launch in SEB 4. If SEB doesn't launch, try right-clicking the link and selecting 'Open with Safe Exam Browser'

Common Problems: • 'Configuration not valid' — The SEB config may have expired. Ask your recruiter for a new interview link. • SEB crashes on startup — Update to the latest SEB version and restart your computer. • 'Cannot connect to server' — Check your firewall settings; SEB needs access to interviewfi.com domains. • Blank screen in SEB — Disable any VPN or proxy connections before launching.

Important Notes: • Close ALL other applications before starting SEB • Ensure your screen resolution is at least 1280×720 • Mac users may need to grant SEB accessibility permissions in System Preferences

If problems persist, contact support@linsible.com with your SEB version and operating system details.

If you believe an evaluation report contains errors or doesn't accurately reflect your interview performance:

For Candidates: 1. Review the full transcript alongside the scores to identify specific discrepancies 2. Check if transcription errors affected the evaluation — if your answers were incorrectly transcribed, the scores may reflect that 3. Contact the recruiter who scheduled your interview to request a review 4. Email support@linsible.com with your interview ID and specific concerns

For Recruiters: 1. Compare the AI evaluation with your own assessment of the interview recording 2. Use the Expert Review workflow to have a human expert re-evaluate 3. Check the Evaluation Scoring Config — your organization's scoring parameters may need adjustment 4. Review proctoring events that may have penalized the candidate's trust score

The evaluation system includes: • Detailed evidence citations linking each score to specific transcript segments • Multi-dimensional scoring breakdown for full transparency • Audit trail showing the evaluation configuration used

We take evaluation accuracy seriously and will investigate any reported discrepancies.

InterviewFi provides multiple support channels:

1. Self-Service Knowledge Base — This comprehensive FAQ and help documentation 2. Email Support — Reach us at support@linsible.com with a response guarantee within 24 hours 3. In-App Live Chat — Real-time chat support from the live chat widget in your dashboard 4. Support Tickets — Submit structured support tickets with issue tracking and resolution status 5. Phone Support — Available at +91 7904761209 during business hours (Mon–Fri, 9 AM – 6 PM IST)

Larger organizations and Enterprise customers get priority support and a dedicated account manager with SLA-backed response times. We also offer onboarding sessions and training materials to help your team get up to speed.

You can submit a support ticket through multiple channels:

In-App: 1. Navigate to the Support section from your sidebar 2. Click 'New Ticket' or 'Submit Request' 3. Select a category (technical issue, billing, feature request, etc.) 4. Describe the issue with as much detail as possible 5. Attach screenshots or screen recordings if applicable 6. Submit — you'll receive a ticket ID for tracking

Via Email: • Send a detailed email to support@linsible.com • Include your account email, interview ID (if relevant), and steps to reproduce • A support ticket is automatically created from your email

Ticket Tracking: • View all your tickets and their status from the Support page • Receive email notifications when your ticket is updated • Respond to support agents directly through the ticket thread • Tickets include message history for full context

Critical issues (system outages, security concerns) are escalated immediately to our on-call engineering team.

Yes! We offer comprehensive training options:

1. Self-Paced Learning — Access our knowledge base, video tutorials, and platform walkthroughs at any time 2. Guided Onboarding — New team members receive step-by-step onboarding when they first access the platform 3. Live Training Sessions — Schedule a session with our customer success team 4. Custom Workshops — Enterprise customers can request tailored training programs for their specific workflows 5. Best Practices Guides — Recommendations for optimizing your interview process, question design, and candidate evaluation

Training covers: • Platform navigation and feature overview • Creating effective positions and interview configurations • Using AI tools (resume screening, JD optimization, etc.) • Interpreting evaluation reports and scoring • Managing hiring flows and team collaboration • API and integration setup

Contact support@linsible.com to schedule a training session for your team.

You can report technical issues through:

1. In-App Support — Click the support/chat widget in your dashboard 2. Email — Send details to support@linsible.com 3. Support Tickets — Submit a structured ticket from the Support page 4. Live Chat — Use the real-time chat for urgent issues during business hours

When reporting issues, please include: • Your account email and organization name • The interview ID or page URL where the issue occurred • Steps to reproduce the problem • Browser name and version (e.g., Chrome 120) • Operating system (e.g., macOS 15, Windows 11) • Any error messages or error codes displayed • Screenshots or screen recordings if possible

Our support team uses correlation IDs to trace issues across the system. If you see an error page with a correlation ID, include it in your report — this dramatically speeds up diagnosis.

Critical issues affecting active interviews are given highest priority and escalated to engineering immediately.

InterviewFi support is available during the following hours:

• Standard Support Hours — Monday to Friday, 9 AM to 6 PM IST (Indian Standard Time) • Email Support — Emails received outside business hours are queued and responded to within the first business hour of the next working day • Live Chat — Available during standard support hours • Phone Support — +91 7904761209, available during standard support hours

Priority response times are available to larger organizations and Enterprise customers, with Enterprise covered by a custom SLA.

For urgent issues outside business hours: • Submit a support ticket marked as 'Critical' • Critical tickets trigger our on-call notification system • System outages are monitored 24/7 with automatic alerting

We actively welcome feedback and feature suggestions from our users:

Channels for Feedback: • Support Ticket — Submit a ticket categorized as 'Feature Request' • Email — Send your ideas to support@linsible.com with 'Feature Request' in the subject line • In-App Feedback — Some pages include feedback buttons for quick, contextual suggestions • Contact Form — Use the public contact form on our website

What happens with your feedback: • All feature requests are logged and reviewed by our product team • Popular requests are prioritized on our product roadmap • We follow up with requestors when their suggested feature is implemented • Enterprise customers can participate in roadmap planning sessions

We've built many of our most popular features based on user feedback, including the Comparison Matrix, Hiring Flows, and AI Copilot mode. Your input directly shapes the platform's evolution.

Yes! InterviewFi maintains an opt-in mailing list for product updates and announcements:

• Subscribe from the footer of our public website or during signup • Receive monthly product update newsletters highlighting new features • Get early access announcements for beta features • Receive tips and best practices for improving your hiring process • Stay informed about maintenance windows and platform status

The mailing list is separate from transactional notifications (interview invites, result emails, etc.). You can manage your subscription preferences at any time.

We respect your inbox — newsletters are sent monthly at most, and you can unsubscribe with a single click at the bottom of any email.

For partnership, business, and enterprise inquiries, you can reach us through:

• General Support — support@linsible.com • Phone — +91 7904761209 (Mon–Fri, 9 AM – 6 PM IST) • Contact Form — Submit inquiries through the contact form on our website • LinkedIn — Connect with us on LinkedIn for business networking

We're particularly interested in: • ATS and HR tech integration partnerships • Staffing agency and recruitment firm collaborations • Educational institution partnerships for student interview preparation • Enterprise deployment discussions • Channel partner and reseller opportunities

For enterprise sales inquiries, our team will schedule a personalized demo and provide a custom proposal tailored to your organization's needs. Response time for business inquiries is typically within 1-2 business days.