Troubleshooting

When something does not work — sign-in, camera, microphone, access, email.

• Cannot sign inCodes that do not arrive, codes that are refused, lockouts, and the role picker.For everyone
• Cannot open an interview linkExpired invitations, windows that have not opened, links that were withdrawn, and what to do about each.For candidates
• Losing your connection mid-interviewWhat is saved, how to rejoin, and what happens to the clock while you are away.For candidates
• A document will not upload or parseWhy a résumé or job description is rejected, and how to get a file the parser can read.For everyone
• An invitation email did not arriveChecking whether it was sent, why it might be filtered, and what to do from each side.For everyone
• A report is missing or will not generateThe states a report can be in, how long generation takes, and what to do when it fails.For everyone
• Browser and device requirementsWhat works, what does not, and why a phone is a poor choice for most interviews.For candidates
• Getting more helpAsk Fin, support tickets, and what to include so the first reply is a useful one.For everyone